RingCentral Contact Center

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About

The RingCentral Contact Center solution offers omnichannel capabilities so customers can decide how they want to interact with you.

Features

Activity Dashboard

Agent Interface

Annotations

Assessment Management

Attendance Tracking

Audio Capture

Automated Calling

Automated Scheduling

Automatic Call Distribution

Autoresponders

Budgeting & Forecasting

Calendar management

Callbacks

Call center features

Call center management

Call Distribution

Caller ID

Caller Profiles

Call Labeling

Call Logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Campaign management

Chatbot

Chat & Messaging

Chat Recording & History

Compliance management

Contact management

Conversion Tracking

CRM

CTI (Computer Telephony Integration)

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Visualization

Email management

Employee management

Engagement Tracking

Event Actions

Extensions virtual media

File Sharing

File Transfer

FTC Compliance

Goal Setting/Tracking

Integrated Course Creation

Intraday Management

IVR

Keyword Tracking

Lead management

Lead Qualification

Leave management

Management Task Management

Marketing Automation

Mobile Access

Multi-Channel Communication

Multi-Screen Recording

Negative feedback management

Opportunity management

Payroll management

Performance management

Performance Measurement

Pipeline management

Portal Self-Service

Predictive Dialer

Pre-Recorded Responses

Real-Time Notifications

Real-Time Reporting

Recordings

Reporting & Analytics

Reporting & Statistics

Screen Sharing

Segmentation

SIP Trunking

Skills Tracking

SMS Messaging

Staff Scheduling

Support ticket management

Survey management

Talkgroups

Third-Party Integrations

Timesheet management

Tracking Interactions

Transfers/Routing

Two-way audio and video files

Upload to YouTube

Video Conferencing

Video Editing

Voicemail

VoIP

Waitlist management

Workflow management

Work Forecasting

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