RingCentral Engage Digital

KI-gestützte Omnichannel-Lösung für Customer Engagement

About

Unify messaging across all digital channels to increase customer satisfaction, improve agent productivity, and drive higher revenue.

Features

Alerts/Escalation

Artificial Intelligence & Machine Learning

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Chat and Messaging

Chatbot

Chat Log & History

Communication Management

Complaint Tracking

Conversational Intelligence

CRM

Customer Database

Customer Experience Management

Customer History

Customer Segmentation Customer Service

Customer Support

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import & Export

Data Visualization

Email Management

Engagement Tracking

File Sharing

For Sales/Marketing

Instant Messaging

Interaction Tracking

Knowledge Base Management

Management Feedback

Mobile Access

Multi-Channel Communication

Natural Language Processing

Negative Feedback Management

No-Code Development

Pre-configured Bot

Query Suggestions

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Service Agreement Management

SMS Messaging

Support Ticket Management

Survey & Poll Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Trending Analysis

Virtual Assistant

Visual Analytics

Waitlist Management

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