Salesforce Service Cloud

AI-powered Customer Service Agent Console

About

Improve your on-site maintenance operations. Merge customer, resource and asset data into a powerful field response platform.

Features

Access controls/permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Attendance Tracking

Audit trail

Automated Routing

Automated scheduling

Autoresponders

Billing

Budgeting and forecasting

Bylaw management

Calendar management

Call center features

Call center management

Caller ID

Call Logging

Call Routing

Call Scripts

Call Tracking

Campaign management

Canned Responses

Catalog Management

Change management

Chat and messaging

Chatbot

Collaboration tools

Communication management

Communications Management

Compliance management

Configuration management

Contact database

Contact Management

Content management

Contract/License Management

Conversational Intelligence

CRM

CTI (computer telephony coupling)

Customer and asset matching

Customer database

Customer History

Customer management

Customer management feedback

Dashboard

Data Import and Export

Data Measurement performance

Delivery Tracking

Discussions/Forums

Dispatch Management

Document Management

Driver Tracking Live

Electronic payments

Electronic Signature

Email Management

Email Marketing

Employee Management

Equipment maintenance

Equipment Management

File sharing

Financial Management

Fixed Asset Management

Fuel Tracking

Geolocation

GPS

Incident Management

Instant Messaging

Insurance industry features

Interaction Tracking

Intraday Management

Inventory Management

Inventory Management Technicians

Issue Tracking

IT Incident Management

IVR

Knowledge base management

Labor forecasting

Lead Capture

Lead Management

Lead Nurturing

Leave Management

Macros and Model Responses

Maintenance scheduling

Mobile access

Multi-channel communication

Multiple language support

On-call scheduling

Online Time Tracking

Payroll management

Performance Management

Permitting

Preventative and Corrective Action Software

Priority setting

Problem Management

Project management

Quality assurance

Quotes

Ratings and feedback

Real-Time Data

Real-Time Notifications

Real-Time Updates

Recording of calls

Referral Tracking

Release Management

Reporting and analytics

Reporting and Chat History

Reporting and statistics

Rich Text Editor

Routing

Sales Pipeline Management

Scheduling

Security Incident Management

Segmentation

Self-service portal

Service agreement management

Service catalog

Service History

Service Request Management

Skills Tracking

Staff scheduling

Status Tracking

Support Ticket Management

Support Ticket Tracking

Survey Management

Surveys and feedback

Task costing

Task Management

Taxation and valuation

Telephone support management

Territory Management

Text formatting

Third-Party Integrations

Ticket management

Timesheet Management

Time Tracking

Transfers/Routing

Waiting List Management

Workflow Management

Work Order Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool