Scorebuddy

Call Center Quality Assurance Software | Scorebuddy

About

A call center quality management platform that helps identify, remediate and measure agent performance in customer interactions.

Features

Agent Interface

Alerts/Escalation

Automated Routing

Call center management

Caller ID

Call Logging

Call recording

Call Routing

Call Scripts

Campaign management

Change management

Chatbot

Complaint management

Contact management

Conversational Intelligence

CRM

CTI (computer telephony coupling)

Customer experience management

Customer Segmentation

Customizable fields

Customizable Templates

Dashboard

Data Visualization

Document management

Employee Coaching Tools

Engagement Tracking

Issue Tracking

IVR

Knowledge base management

Negative feedback management

Notification on Notices

Preventative and Corrective Action Software

Quality control

Quality management

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Response Management

Risk Management

Social Sharing

Survey and poll management

Surveys and feedback

Task Management

Tracking Calls

Training management

Waiting list management

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