ServiceNow IT Service Management

Intelligently delivers resilient IT services

About

ServiceNow IT Service Management (ITSM) intelligently delivers resilient IT services, reduces costs, boosts agent productivity and improves employee experiences – all on one AI platform for business transformation. Chosen by 85% of the Fortune 500, our ITSM solution can reduce service maintenance by 68%, increase incident resolution productivity by 30%, and decrease incident volume by 30%.

Features

Active Directory
Automate Ticket Routing
Constant Monitoring
Dashboards
Knowledge Base
Knowledge Base/Ticket Integration
Mobile
Self Service
Standardization
TIcket Accuracy
Ticket Assignment
Ticket Notifications
Ticket Prioritization
Timely Alerts
Time Tracking

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