Sharpen

As your partner in performance, productivity, and empowerment

About

As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.

Features

Administrator Access
Concurrent Calling
Email
Inbound Screen Pop
IVR
Mobile SMS
Persistent Data
Reporting & Dashboards
Session Queuing
Session Recording
Session Routing
Session Summary Notes
Voice
Web Chat

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