SMART Service Desk

SMART Service Desk | ITSM | SACM | GRC | CRM

About

Customer support, IT service management, governance and risk compliance. The publisher offers software for ITIL, COBIT, ISO 20000 and ISO 27001.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Routing

Collaboration Tools

Configuration Management

Contract/License Management

Dashboard of activities

Knowledge Base Management

Macros and Model Responses

Multi-Channel Communication

Real-Time Notifications

Release Management

Reporting and Analytics

Self-Service Portal

Service Agreement Management

Service Catalog

Support Ticket Management

Workflow Management

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