SmarterTrack

Help desk software that includes email ticketing, live chat, call tracking with VoIP integration.

About

Support application for tracking, managing and reporting customer service and communications, including sales and support questions.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Call Center Management

Collaboration Tools

Conversational Intelligence

CRM

Knowledge Base Management

Macros and Model Responses

Multi-Channel Communication

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Self-Service Portal

Service Agreement Management

Surveys and Feedback

Waiting List Management

Workflow Management

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