TeamSupport

Beyond Ticketing: Build Customer Loyalty & Mitigate Churn

About

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

Features

Attachments/Screencasts
Automated Response
Customer/Contact Database
Customer Portal
Customization
Dashboards
Email to Case
Live Chat Support
Reporting
SLA Management
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
Workflow

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