TIKTING

TIKTING - Enterprise Service Management

About

Change management and help desk system TIKTING® ITSM compliant with ITIL v4 method Priority, levels and SLA (Service-Level Agreement) Cases optimized by AI (artificial intelligence) Chat and knowledge base Fully customizable

Features

Access Controls/Permissions

Activity dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Asset Lifecycle Management

Assignment Management

Audit Management

Audit Trail

Automated Routing

Call Center Management

Caller ID

Call Recording

Call Routing

Call Scripts

Call Tracking

Catalog Management

Chatbot

Collaboration Tools

Compliance Tracking

Configuration Management

Configuration Management Maintenance

Contact Management

Content Management

Contract/License Management

Conversational Intelligence

Cost Tracking

CRM

CTI (Computer Telephony Integration)

Data Import and Export

Depreciation Management

Discussions/Forums

Document Management

Entry and Exit

Equipment Tracking

Inventory Management

IVR

Knowledge Base Management

Log Logging Calls

Macros and Sample Responses

Mobile Access

Multi-Channel Communication

Notes and Comments

Priority Setting

Problem Auditing

Procurement Management

Real-Time Notifications

Real-Time Updates

Recurring Issues

Release Management

Reports and Analytics

Reports and Statistics

Search/Filter

Self-Service Portal

Service Agreement Management

Service Catalog

Supplier Management

Support Ticket Management

Surveys and Feedback

Task Management

Text Formatting

Waiting List Management

Workflow Management

Work Order Management

Worksheet dashboard

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