TOPdesk

IT Service Management Platform - Top ITSM Solution | TOPdesk

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About

TOPdesk's facility management software helps you quickly and easily complete all your tasks and workflows in one tool.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

API

Assignment Management

Audit Management

Audit Trail

Automated Routing

Automatic Device Discovery

Billing

Calendar Management

Call Center Management

Catalog Management

Change Management

CMDB

Collaboration Tools

Communications Management

Compliance Management

Compliance Tracking

Configuration Management

Content Management

Contract/License Management

Conversational Intelligence

Cost Tracking

CRM

Data Import and Export

Data Visualization

Discussions/Forums

Document Management

Email Management

Facilities Scheduling

Feedback Management

Inspection Management

Instant Messaging

Interaction Tracking

Inventory Management

Investigation Management

Issue Auditing

Issue Tracking

IT Incident Management

IT Resource Management

Knowledge Base Management

Knowledge Management

License Management

License Management Waiting Lists

Macros and Model Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Preventive and Corrective Action Software

Preventive Maintenance

Prioritization

Problem Management

Purchasing Management

Quality Assurance

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Relationship Mapping

Remote Access and Control

Reporting & Analytics

Reporting & Statistics

Rich text editor

Schedule Scheduling Guards

Scheduling

Security Incident Management

Self-Service Portal

Service Agreement Management

Service Catalog

Service History

Space Management

Status Tracking

Supplier Management

Support Ticket Management

Surveys and Feedback

Task Management

Technician Management

Text Formatting

Third-Party Integrations

Ticket Management

Version Management

Workflow Management

Work Order Management

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