UJET

AI-powered contact center innovation

About

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Features

Administrator Access
Auto Dialer
Concurrent Calling
Email
Inbound Screen Pop
IVR
Notifications
Persistent Data
Reporting & Dashboards
Session Queuing
Session Recording
Session Routing
Session Summary Notes
Voice
Web Chat

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