Upland Panviva

AI-powered, expert-approved guidance for contact center agents and customers

About

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

Features

Access Management
Analytics
Auditing
Compliance
Data Governance
Data Transport
Decision Trees
Intelligent Search
Knowledge Base
Multi-Factor Authentication
Performance and Reliability
Policies and Controls
Publishing Workflows
Risk Data Attributes
User, Role, and Access Management

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