Upland RightAnswers

About

RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, and , RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you- 1) Next Gen Tech & Product Support with AI-powered Knowledge - Cutting-edge AI integration surpasses basic chatbots and search functions - Unique Bring Your Own AI (BYO) and embedded AI option for unparalleled flexibility - Intelligent AI-powered content creation and curation that evolves with your business 2) Conquer Complexity with Unmatched Configurability - Infinitely adaptable workflows that other KM solutions can't match - Seamless integration with your entire tech stack, not just CRM - Bulk editing and intelligent search capabilities for enterprise-scale efficiency 3) Knowledge experts - Only KCS v6 verified solution with 23 years of proven expertise - Comprehensive KCS training and workshop facilitation - Continually updated knowledge DNA we are your trusted knowledge partner - 30,000 pre-packaged troubleshooting articles 4) Elevate Both Agent and Customer Experiences Simultaneously - Dual-purpose solution enhancing both internal and external knowledge delivery - Dramatically reduce time-to-resolution where others merely organize information - Quantifiable improvements in customer satisfaction and agent productivity Visit https://uplandsoftware.com/rightanswers/ to learn more.