Zingtree

Intelligent Process Automation for Customer Support

About

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Our AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. We specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. Our primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes

Features

Access Management
Analytics
Compliance
Database Management
Data Workflows
Decision Trees
Intelligent Search
Issue Management
Knowledge Base
Knowledge Sharing
Page Analytics
Performance and Reliability
Publishing Workflows
Suggestions
User, Role, and Access Management

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