Zoho Desk

Un excellent service client peut être votre avantage concurrentiel

About

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

Features

Attachments/Screencasts
Automated Response
Customer/Contact Database
Customer Portal
Customization
Dashboards
Email to Case
Reporting
SLA Management
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
User, Role, and Access Management
Workflow

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