Alida

Alida believes in a world where customers are respected as the ultimate source of truth.

About

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

Features

AI Text Summarization
Collaboration
Customer Effort Score (CES)
Customer Satisfaction (CSAT) Score
Gamification
Multilanguage Support
Multiple Branding Support
Net Promoter Score (NPS)
Photo Submission
Stakeholder Management
Survey
Text/Notes
Vertical-specific Solutions
Video Interview
Video Snippets

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