Ameyo Engage

Grow your business by retaining customers

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About

Grow your business by retaining customers with world-class customer call center software.

Features

Activity Dashboard

Alerts/Escalation

Attendance Tracking

Audio Capture

Automated Routing

Automated Scheduling

Automatic Call Distribution

Autoresponders

Budgeting & Forecasting

Call Automation

Call Center Management

Call Distribution

Caller ID

Call Labeling

Call Logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Chat & Messaging

Chat Recording and History

Collaboration Tools

Compliance Management

Contact Management

Content Library

Conversational Intelligence

CRM

CRM Integration

CTI (Computer Telephony Integration)

Customer Segmentation

Customizable Fields

Customizable Macros

Dashboard

Database Management Knowledge Management

Data Visualization

Email Management

Employee Management

Engagement Tracking

Event Actions

File Sharing

File Transfer

FTC Compliance

Instant Messaging

Interaction Tracking

IVR

Lead Management

Lead Scoring

Leave Management

Messaging Customizable Templates

Mobile Access

Multi-Channel Communication

Negative Feedback Management

Payroll Management

Performance Management

Pre-Recorded Responses

Process & Workflow Automation

Real-Time Notifications

Real-Time Reporting

Recordings

Reporting and Analytics

Reporting and Statistics

Sales Planning

Self-Service Portal

Service Agreement Management

Skills Tracking

Support Ticket Management

Survey Management

Surveys & Feedback

Third-Party Integrations

Timesheet Management

Transfers/Routing

Voice Recognition

Voice Response

VoIP

Waiting List Management

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