C-Desk

Discover a Service Desk System that Adapts to You.

About

Help desk solution with service request management, knowledge base, task management, surveys.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Call Center Management

Collaboration Tools

Conversational Intelligence

CRM

Email Management

Feedback Management

Instant Messaging

Interaction Tracking

Issue Tracking

Knowledge Base Management

Macros and Typical Responses

Multichannel Communication

Preventive and Corrective Action Software

Priority Setting

Quality Assurance

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Self-Service Portal

Service Agreement Management

Support Ticket Management

Surveys and Feedback

Waiting List Management

Workflow Management

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