CallShaper

Cloud Based Predictive Automated Dialer | Call Center Software

About

Predictive dialer and automatic distribution of incoming calls, an interactive voice server, quality assurance, 25 lines per agent, integrated soft-phones, TCPA compliance, 99.999% availability, an API and webhooks with no installation fees.

Features

Actions arising from an event

Activity Dashboard

Automated caller

Automatic call distribution

Call center management

Call distribution

Caller ID

Call Labeling

Call Logging

Call recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Campaign management

Chatbot

Contact management

CRM

CTI (computer telephony integration)

Dashboard

File Transfer

FTC compliance

Inbound call center

Interaction Tracking

Interface Agent

IVR

Lead management

Multi-channel communication

Outbound call center

Predictive Dialer

Real-Time Reporting

Recordings

Reporting & Analytics

Reporting & Statistics

Voicemail

Waiting list management

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