CloudCall

CloudCall helps businesses turn communications into valuable business insights

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About

Advanced cloud-based Computer Telephony Integration (CTI) for your CRM system.

Features

Access controls/permissions

Actions arising from an event

Activity Dashboard

Agent Interface

Alerts/Escalation

Audio files and two-way video

Audio/Video Conferencing

Automated Attendant

Automated call

Automated Routing

Automatic call distribution

Call Center Management

Call distribution

Caller ID

Caller Profiles

Call Groups

Call labeling

Call Logging

Call recording

Call Routing

Call Scripts

Call Tracking

Call transfer

Campaign Management

Chat and messaging

Chatbot

Collaboration Tools

Contact Management

Conversion Tracking

CRM

CTI (computer telephony integration)

Dashboard

Document Management

Employee Activity Tracking

File Sharing

File transfer

Instant Messaging

Interaction Tracking

IVR

Keyword Tracking

Macros and Typical Responses

Mobile access

Multi-channel communication

PBX

Predictive Dialer

Real-Time Notifications

Recordings

Remote assistance

Reporting & Analytics

Reporting & Statistics

Screen Sharing

Self-Service Portal

Service Agreement Management

SIP Trunking

SMS Messaging

Task Management

Third-Party Integrations

Transcription calls

Video conferences

Virtual call center

Virtual extensions

Voicemail

VoIP

Waitlist Management

Workflow Management

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