Cognigy.AI transforms IVR with a conversational intelligence and routing system that allows you to respond to large telephone requests in natural language.
Features
Activity Dashboard
Agent Interface
AI-Assisted Development
Alerts/Escalation
API
Automated Routing
Automatic Call Distribution
Batch Communications
Business Process Automation
Call Automation
Call Center Management
Call Distribution
Caller ID
Call Recording
Call Tracking
Chat and Messaging
Chatbot
Collaboration Tools
Communication Management
Content Generation
Conversational Intelligence
CRM
CTI (Computer Telephony Integration)
Customer Database
Customer History
Data Aggregation and Publishing
Feedback Management
Foundation Model
Instant Messaging
Intent Recognition
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Multiple Language Support
Natural Language Processing
No-Code Development
Personalization and Recommendation
Pre-configured Bot
Predictive Analytics
Process and Workflow Automation
Reporting and Analytics
Reporting and Statistics
Speech Recognition
Surveys and Feedback
Third-Party Integrations
Transformer Model
Voicemail
Waiting List Management
Web and Mobile Application Development
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