CommBox

AI Omnichannel Customer Experience Platform

About

CommBox lets you create bots based on your specific use case in minutes using its standalone software bot builder studio.

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated Routing

Autoresponders

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Chat and Messaging

Chatbot

Chat Recording and History

Collaboration Tools

Contact Management

CRM

CTI (Computer Telephony Integration)

Dashboard

File Sharing

Instant Messaging

Intent Recognition

IVR

Macros and templated responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

No-Code Development

Pre-configured Bot

Pre-Recorded Responses

Real-Time Notifications

Reporting and Analytics

Self-Service Portal

Service Agreement Management

Speech Recognition

Support Ticket Management

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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