Consol CM/Helpdesk

You want the best helpdesk and IT support for customers & employees?

About

ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees. Change management and real-time reporting.

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Routing

Collaboration Tools

Configuration Management

Contract/License Management

Dashboard of activities

Knowledge Base Management

Macros and Model Responses

Multi-Channel Communication

Real-Time Notifications

Release Management

Reporting and Analytics

Self-Service Portal

Service Agreement Management

Service Catalog

Support Ticket Management

Workflow Management

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