Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS) platform

About

The Evolve IPs cloud-compliant omnichannel call center gives businesses access to a wide range of enterprise-grade features.

Features

2-factor authentication

Access controls/permissions

Application management

Automatic call distribution

Bi-directional audio and video files

Call automation

Call center functions

Call distribution

Caller ID

Call Logging

Call recording

Call Routing

Call Scripts

Call Tracking

Campaign management

Capacity management

Center management Call Management

Contact Management

CRM

CTI (computer telephony integration)

Dashboard

Data Migration

Desktop as a service (DaaS)

Device management

File Management

File Sharing

Forecasting Work

Intraday Management

IVR

Load Balancing

Mobile access

Multi-channel communication

Multiple Device Support

Namespace Management

Network Monitoring

Performance Measurement

Policy Management

Predictive Dialer

Reporting & Analytics

Reporting & Statistics

Screen Sharing

Self-Service Portal

SMS Messaging

Staff Scheduling

Task Management

Third-Party Integrations

User assignment

Version management

Voicemail

Waiting List Management

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