Automatically monitor campaign effectiveness, automate offer management, receive missed opportunity alerts, and track the production rate of each source.
Features
Actions arising from an event
Activity Dashboard
Ad Hoc Reporting
Artificial Intelligence & Machine Learning
Automatic call distribution
Benchmarking
Business process automation
Calendar management
Call automation
Call center management
Call distribution
Caller ID
Call Labeling
Call recording
Call Routing
Call Tracking
Call Transcription
Campaign management
Collaboration Tools
Communication management
Conversion Tracking
CRM
CTI (computer telephony integration)
Data connectors
Data Visualization
File Transfer
Intent Recognition
Interaction Tracking
IVR
Keyword filtering
Keyword Tracking
KPIs
Management of Performance
Multi-channel communication
Multiple Data Sources
Natural Language Processing
Notes management
Performance Measurement
Predictive analysis
Profitability analysis
Real-Time Data
Recordings
Reports & Statistics
Sales Pipeline Management
Strategic Planning
Trend analysis
Trend/Problem Indicators
Voicemail
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