Deskhero

Supercharge Your Customer Support with the Power of AI

About

By simplifying customer support thanks to AI (artificial intelligence) responses, which draw inspiration from old files and scattered knowledge, you benefit from efficient and personalized service.

Features

Access Controls/Permissions

Activity dashboard

Alerts/Escalation

API

Automated routing

Call Center Management

Catalog Management

Chatbot

Collaboration tools

Content Management

CRM

Data Import & Export

Discussions/Forums

Document Management

Email Management

Feedback Management

Instant messaging

Intelligence conversational

Knowledge Base Management

Macros and template responses

Multi-Channel Communication

Multiple language support

Notes and comments

Predictive Analytics

Process & Workflow Automation

Real-Time Notifications

Reports and analytics

Reports and statistics

Rich text editor

Self-service portal

Service Agreement Management

Speech recognition

Surveys & Feedback

Text formatting

Third-Party Integrations

Waiting List Management

Workflow Management

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