Desku

One Inbox, Every Channel

About

Desku is AI-powered customer service software with instant messaging, an AI-assisted chatbot (Eva AI), a support case creation system, and AI-powered automations.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Artificial Intelligence and Machine Learning

Automated Responses

Automated Routing

Automatic Processing natural language

Autoresponders

Batch Communications

Campaign Management

Canned Responses

Chat and Messaging

Chatbot

Chat Reporting & History

Collaboration Tools

Comment Management

Communication Management

Complaint Tracking

CRM

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import and Export

Data visualization

Email Automation

Email Management

Engagement Tracking

File Sharing

For Sales/Marketing

Instant Messaging

Interaction Tracking

Knowledge Base Management

Landing Pages and Web Forms

Lead Distribution

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead verification and validation

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

Negative Feedback Management

No-Code Development

Pipeline Management

Portal Self-Service

Pre-configured Bot

Query Suggestions

Real-Time Notifications

Reporting & Analytics

Reporting & Stats

Rich text editor

Service Agreement Management

SMS Messaging

Support Ticket Management

Survey Management

Third-Party Integrations

Transfers/Routing

Trending Analysis

Video Chat

Virtual Assistant

Visual Analytics

Workflow Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool