Diabolocom

About

Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises and industry leaders. Partnerships with renowned brands like Brink's, Culligan, Mantrac Group, Mitsubishi Electric, Nikon and more illustrate our success. With 20 years of expertise, Diabolocom operates in over 60 countries, supported by over 175 employees across 8 global offices. Our all-in-one Customer Service and Sales platform efficiently manages inbound and outbound interactions across all channels, powered by our proprietary AI. Diabolocom’s mission is to help businesses connect more closely with their customers through sovereign AI technologies, recognized by Frost & Sullivan with the 2024 Product Leadership Award for Innovation in Artificial Intelligence. Our cutting-edge solutions, such as Interactive Virtual Agent, Agent Assist, Sentiment Analysis, and Augmented Quality Monitoring, increase sales, boost customer satisfaction, and streamline communication across all touchpoints. Our solution, designed for seamless and efficient interactions between agents and customers, integrates with major CRMs and supports high-volume call management, auto-dialing, and real-time monitoring. Diabolocom increases contact center productivity and lower operational costs by automating manual tasks, providing intelligent real-time feedback and rich analytics for proactive decisions and a unified customer experience. Diabolocom's core value is in enhancing customer experience (CX) while improving operational efficiency for contact centers. Our solutions ensure customers feel heard, valued, and served promptly, every time. We enable businesses to automate processes within a secure and compliant environment. We offer personalized support, from tailored onboarding to ongoing assistance, ensuring smooth integration and a positive experience for our customers.