Dixa

Unlock customer loyalty at scale.

About

Dixa is helpdesk software that offers a particularly simple customer support experience via email, chat and phone, all from your browser.

Features

Access controls/permissions

Activity Dashboard

Agent interface

Alerts/Escalation

Automated routing

Automatic call distribution

Call center management

Caller ID

Call Forwarding

Call logging

Call recording

Call routing

Call scripts

Call Tracking

Chatbot

Collaboration tools

Comment management

Communication management

Contact management

Conversational intelligence

CRM

CTI (computer telephony coupling)

Customer history

Customer Segmentation

Customizable fields

Customizable templates

Dashboard

Data Visualization

Document management

Employee Activity Tracking

Engagement Tracking

Instant messaging

IVR

Knowledge base management

Macros and templates

Mobile access

Multi-channel communication

Negative comment management

Real-Time Notifications

Remote assistance

Reports and analytics

Reports and statistics

Self-service portal

Service agreement management

SIP trunks

Survey management and surveys

Surveys and feedback

Task management

Third-Party Integrations

Video conferencing

Voicemail

VoIP

Waitlist management

Workflow management

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