Enghouse eKMS

SmartSupport knowledge base software

About

SmartSupport knowledge base software helps your customers and agents find the information they need quickly and intuitively.

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated Routing

Call Center Management

Catalog Management

Change Management

Chatbot

Collaboration Tools

Comment Management

Content Management

Conversational Intelligence

CRM

CTI

Data Import and Export

Discussions/Forums

Document Management

Email Management

Incident Management

Instant Messaging

Knowledge Base Management

Macros and Sample Responses

Management Issues

Multichannel Communication

Multiple Language Support

Ratings and Feedback

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Support Ticket Tracking

Surveys and Feedback

Task Management

Telephone Support Management

Text Formatting

Waiting List Management

Workflow Management

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