Faveo Helpdesk

Self Hosted & Cloud-Based Customer Support Software

Discover the tool

About

Cloud-based, self-hosted, case-based support system with a knowledge base for businesses of all sizes.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Assignment Management

Automated Routing

Call Center Management

Catalog Management

Chat & Messaging

Collaboration Tools

Communication Management

Content Management

Conversational Intelligence

CRM

Customer History

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard

Data Import and Export

Data Visualization

Diagnostic Tools

Discussions/Forums

Document Management

Engagement Tracking

Feedback Management

File Sharing

Instant Messaging

Issue Auditing

Knowledge Base Management

Macros and Sample Responses

Multi-Channel Communication

Negative Feedback Management

Prioritization

Ratings and Feedback

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Monitoring & Management

Reports and Analytics

Reports and Statistics

Self-Service Portal

Service Agreement Management

Session Recording

Session Transfer

Survey Management

Surveys & Feedback

Task Management

Text Formatting

Unattended Access

Waitlist Management

Workflow Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool