FluentStream

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About

Starting at $45 per user per month, FluentStream offers inbound and outbound call center functionality for small and medium-sized businesses.

Features

Actions arising from an event

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated call

Automated Routing

Automatic call distribution

Call center management

Call distribution

Caller ID

Call Labeling

Call Logging

Call recording

Call Routing

Call Scripts

Call Tracking

Call Transcription

Call Transfer

Call Volume

Campaign management

Chatbot

Contact management

Contact management Waitlists

Conversational Intelligence

Conversion Tracking

CRM

CTI (computer telephony integration)

Dashboard

File Transfer

Inbound call center

Inbound Reporting

Interaction Tracking

IVR

Keyword Tracking

Knowledge base management

Lost call management

Mobile access

Multi-channel communication

Outbound call center

Outbound Reporting

Predictive Dialer

Recordings

Reporting & Analytics

Reporting by Extension

Reporting & Statistics

Responder Log

SIP Trunking

Surveys and feedback

Voicemail

VoIP

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