Forethought

Lower support costs while providing a top-tier customer experience every time.

About

Instantly resolve common cases, predict and prioritize support cases, and support support agents with relevant knowledge.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

API

Artificial Intelligence and Machine Learning

Automated Responses

Automated Routing

Autoresponders

Business Process Automation

Call Center Management

Canned Responses

Chat and Messaging

Chatbot

Chat Recording & History

Collaboration Tools

Configuration Management

Content Generation

Contract/License Management

Conversational Intelligence

CRM

Customer Segmentation

Customer Support

Customizable Fields

Customizable Templates

Dashboard

Database Management Knowledge

Data Visualization

Email Management

Engagement Tracking

Feedback Management

File Sharing

For Sales/Marketing

Foundation Model

Instant Messaging

Intent Recognition

Macros and Sample Responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

Natural Language Processing

Negative Feedback Management

No-Code Development

Personalization

Personalization and Recommendation

Pre-configured Bot

Predictive Analytics

Process and Workflow Automation

Query Suggestions

Real-Time Notifications

Release Management

Reporting & Analytics

Reporting & Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Service Catalog

Speech Recognition

Support Ticket Management

Survey Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Transformer Model

Virtual Assistant

Waiting List Management

Workflow Management

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