FreshChat

Engage customers across channels.

About

Freshchat is a modern messaging software designed for customer engagement teams to engage with prospects and customers across different channels.

Features

Access Controls/Permissions

Alerts/Escalation

Artificial Intelligence & Machine Learning

Automated responses

Automated routing

Autoresponders

Batch Communications

Call Center Management

Canned responses

Chat and Messaging

Chatbot

Collaboration Tools

Communication Management

Conversational Intelligence

CRM

Customer Database

Customer History

Customer support

Document Management

Email Automation

Email Management

Employee activity tracking

Feedback Management

File Sharing

For Sales/Marketing

Instant Messaging

Intent Recognition

Interaction tracking

Knowledge Base Management

Lead Distribution

Lead Qualification

Mobile Access

Multi-Channel Communication

Multiple Language Support

Natural language processing

No-Code Development

Pre-configured Bot

Query suggestions

Real-Time Notifications

Remote Assistance

Reporting & Analytics

Reporting & Stats

Service Agreement Management

SMS Messaging

Speech Recognition

Statement and chat history

Support Ticket Management

Surveys and Feedback

Task Management

Third-Party Integrations

Transfers/Routing

Video Chat

Video Conferencing

Virtual Assistant

Waiting List Management

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