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Freshservice

Your IT service management solution

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About

An online Information Technology Service Management (ITSM) service center with incident, problem, release change and resource management, plus powerful automation and ticket management options.

Features

Activity Dashboard
Activity Tracking
Agreement management Department
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic device discovery
Backup & Recovery
Barcode/Ticket Scanning
Capacity Management
Catalog Management
Change Management
Change Scheduling
Change Tracking
Chat & Messaging
CMDB
Collaboration Tools
Communications Management
Complaint Tracking
Compliance management
Compliance Tracking
Configuration management
Content management
Contract/License Management
Controls/Permissions Access
Copy Protection
Cost Tracking
Credential Management
CRM
Custody Scheduling
Customer experience management
Customizable forms
Customizable Templates
Data Import and Export
Data Visualization
Diagnostic Tools
Disaster Recovery
Discussions/Forums
Document Management
Drag and drop
Electronic Signature
Email Management
Expense Management
Feedback Management
File Sharing
Forecasting
Full-Text Search
Incident Management
Instant Messaging
Interaction Tracking
Inventory Management
Issue Auditing
Issue Tracking
IT Incident Management
IT Resource Management
Kitting
Knowledge base management
Knowledge Management
License Inventory
License Management
License Tracking
Macros and Model Responses
Maintenance management
Maintenance Scheduling
Management Problem Management
Mobile Access
Mobile Device License
Multi-Channel Communication
Multiple Language Support
Order Management
Patch Management
Phone support management
Preventive and Corrective Action Software
Prioritization
Process Automation & Workflow
Procurement Management
Product Activation
Project Scheduling
Quality Assurance
Ratings and Feedback
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Recurring Issues
Relationship Mapping
Remote Access & Control
Remote Monitoring and Management
Renewal Management
Reporting & Analytics
Reporting & Statistics
Requirements Management
Resource Management
Rich Text Editor
Risk Assessment
Scheduling
Security Incident Management
Security Tools
Self-Service Portal
Server Tracking
Service Catalog
Session recording
Session Transfer
Shadow computing detection
SMS Messaging
Status Tracking
Storage Secure Data
Subscription management
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys and feedback
Task Management
Team Collaboration
Text Formatting
Ticket Management
Time and Expense Tracking
Trend Analysis
Trial License
Unattended Access
Usage Tracking and Analysis
Version management
Version Management
Visual Analytics
Warehouse management
Workflow Management

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