Transform your email into a support solution. Fast and as simple as email, this solution also gives you the tools you need to reduce agent response times.
Features
3PL Management
Access Controls/Permissions
Actions arising from an event
Activity & News Feed
Agent Interface
Alerts/Escalation
Alerts/Notifications
Appointment Scheduling
Approval Process Control
Archiving and retention
Assignment Management
Audio calls
Automated caller
Automated Routing
Autoresponders
Barcodes and RFID
Batch Communications
Bidirectional Audio & Video
Billing
Calendar Management
Call Center Management
Call List Management
Call Recording
Call Routing
Campaign Management
Canned Responses
Change Management
Chat and messaging
Chatbot
Chat Reporting & History
Click Tracking
Collaboration Tools
Communication Multi-Channel
Compliance Tracking
Contact Management
Content Management Communication
Conversational Intelligence
CRM
Cross-docking
CTI (computer telephony integration)
Customer database
Customer Engagement
Customer History
Customer Segmentation
Customizable fields
Customizable Templates
Dashboard
Dashboard Activities
Data Import and Export
Data Retrieval
Data Visualization
Deadline Management
Delivery Tracking
Demand Forecasting
Discussions/Forums
Dispatch Management
Document Management
Drag & Drop
Email Management
Email Marketing
Email Tracking
Employee Activity Tracking
Employee database
Employee Directory
Employee Onboarding
Employee Photos
Engagement Tracking
Feedback Management
File Sharing
Fleet Management
Forms Management
Incident Management
Instant Messaging
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Capture
List Management Queue Management
Macros and Model Responses
Meeting Management
@mentions
Mobile access
Negative Feedback Management
Newsletter Management
Optimization of Routes
Order Management
Performance Management
Phone Support Management
Preventative and Corrective Action Software
Prioritization
Progress Tracking
Project Tracking
Quality assurance
Quotes
Ratings and Feedback
Real-Time Notifications
Real-Time Updates
Remote assistance
Reporting & Analytics
Reporting & Statistics
Sales Pipeline Management
Screen Sharing
Search/Filter
Secure Data Storage
Segmentation
Self-Service Portal
Service Agreement Management
Shared inboxes
Signature Management
SMS Messaging
Spam blocker
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Territory Management
Third-Party Integrations
Time Tracking
Transfers/Routing
Usage Tracking & Analytics
Video Conferencing
Voicemail
Workflow Management
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