FRONTU

About

Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use”