Gladly

Deliver stellar customer service without compromise

About

Gladly is a radically personal customer service platform with native, integrated voice and IVR (interactive voice server) support.

Features

Access controls/permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Automated Routing

Autoresponders

Batch communications

Call center management

Caller ID

Call Logging

Call recording

Call Routing

Call Scripts

Call Tracking

Chat and messaging

Chatbot

Chat Recording & History

Collaboration Tools

Comment management

Contact management

Conversational Intelligence

CRM

CTI (computer telephony integration)

Customer database

Customer Segmentation

Customizable fields

Customizable Templates

Dashboard

Data Visualization

Email Management

Engagement Tracking

File Sharing

Instant Messaging

Interaction Tracking

Issue Tracking

IVR

Knowledge base management

Macros & Sample Responses

Mobile access

Multi-channel communication

Negative comment management

Pre-Recorded Responses

Preventative & Corrective Action Software

Priority setting

Quality assurance

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Self-Service Portal

Service agreement management

Support Ticket Management

Survey & Poll Management

Surveys and feedback

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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