Glia

Transform customer connections with Glia's ChannelLess™ Unified Interaction Management platform.

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About

OmniCore by SaleMove is an all-in-one omnichannel customer engagement platform with chat, audio, video and CoBrowsing.

Features

Access Controls/Permissions

Alerts/Escalation

Automated Routing

Autoresponders

Behavioral Targeting

Behavioral Tracking

Call Center Management

Campaign Segmentation

Canned Responses

Chat & Messaging

Chat Reporting & History

Collaboration Tools

Communication Management

Contextual Targeting

Conversational Intelligence

CRM

Customer Engagement

Customer History

Customer Profiles

Diagnostic Tools

Email Management

Employee Onboarding

Engagement Tracking

Experience Management

Feedback Management

File Sharing

Instant Messaging

Knowledge Base Management

List Management Waiting

Mobile Access

Multi-Channel Communication

Real-Time Notifications

Recommendations

Remote monitoring and management

Reporting & Analytics

Reporting & Statistics

Service Agreement Management

Session Recording

Session transfer

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Tracking & Analytics usage

Transfers/Routing

Unattended Access

Web analytics

Website Personalization

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