Gorgias

The Conversational AI platform for Ecommerce

About

Try online chat support designed for Shopify, Magento, and BigCommerce. Close more sales faster. Start for free now.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Chat & Messaging

Chat Reporting and History

Collaboration Tools

Conversational Intelligence

CRM

Customer Database

Email Management

Feedback Management

File Sharing

Instant Messaging

Interaction Tracking

Issue Tracking

Knowledge Base Management

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Prioritization

Quality Assurance

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Self-Service Portal

Service Agreement Management

Software Preventive and Corrective Actions

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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