HappyFox Help Desk

Streamline Your Customer Support

About

Technical support ticketing software helps you eliminate bottlenecks and easily manage your customer support queries from multiple channels.

Features

Access Controls/Permissions

Action Software Preventive and Corrective Actions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Assignment Management

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Catalog Management

Change Management

Chat and Messaging

Chat Log and History

Collaboration Tools

Content Management

Content Management Configuration

Contract/License Management

Conversational Intelligence

CRM

Data Import and Export

Discussions/Forums

Document Management

Email Management

Employee Activity Tracking

Feedback Management

File Sharing

Incident Management

Instant Messaging

Insurance Industry Features

Interaction Tracking

Issue Auditing

Issue Management

Issue Tracking

Knowledge Base Management

Lead Management

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Notice Notification

Prioritization

Quality Assurance

Quotes

Real-Time Notifications

Real-Time Updates

Recurring Issues

Release Management

Remote Assistance

Reporting and Analytics

Reporting and Statistics

Response Management

Rich Text Editor

Sales Pipeline Management

Self-Service Portal

Service Agreement Management

Service Catalog

Social Sharing

Support Ticket Management

Support Ticket Tracking

Surveys and Feedback

Task Management

Telephone Support Management

Text Formatting

Third-Party Integrations

Transfers/Routing

Video Conferencing

Waiting List Management

Workflow Management

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