HelpCrunch

Customer Communication Platform, Live Chat ＆ More | HelpCrunch

About

HelpCrunch's knowledge base software is a solution for knowledge management and self-service customer support available 24/7.

Features

Access Controls/Permissions

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Catalog Management

Change Management

Chat & Messaging

Chat Reporting and History

Collaboration Tools

Comment Management

Content Management

Conversational Intelligence

CRM

Data Import and Export

Discussions/Forums

Document Management

Email Management

File Sharing

Incident Management

Instant Messaging

Issue Management

Knowledge Base Management

List Management Waiting

Macros and Sample Replies

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Phone Support Management

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Tableau Activity Dashboard

Task Management

Text Formatting

Third-Party Integrations

Transfers/Routing

Workflow Management

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