HelpDesk

Handle 10x more support cases with HelpDesk

About

HelpDesk is an online helpdesk case management system designed to simplify the work of your team. Provide exceptional customer support. effortlessly.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Assignment Management

Automated Routing

Batch Communications

Call Center Management

Chat & Messaging

Collaboration Tools

Complaint Tracking

Conversational Intelligence

CRM

Customer Database

Customer Experience Management

Customer Tracking Issues

Customizable Forms

Customizable Templates

Data Import and Export

Email Management

Feedback Management

Instant Messaging

Interaction Tracking

Issue Auditing

Knowledge Base Management

Macros and Model Responses

Management Waitlists

Multi-Channel Communication

Preventive and Corrective Action Software

Prioritization

Quality Assurance

Real-Time Notifications

Real-Time Updates

Recurring Issues

Reporting and Analytics

Reporting and Statistics

Self-Service Portal

Service Agreement Management

SMS Messaging

Support Ticket Management

Surveys & Feedback

Task Management

Trending Analysis

Visual Analytics

Workflow Management

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