Helpdesk 365

Helpdesk 365 is a powerful SharePoint ticketing system

About

Helpdesk 365 is a powerful SharePoint ticketing system that serves as a customizable helpdesk ticketing system within Microsoft. This intuitive trouble ticket system ensures that organizations can manage every issue efficiently within a set time frame. With Helpdesk 365, you can assign each ticket to a specific team, eliminating confusion about task ownership. The SharePoint helpdesk offers various ticket views to enhance performance based on categories, time, status, or groups. Ideal for HR, IT, and other departments, Helpdesk 365 streamlines the ticketing process. Plus, the Helpdesk 365 app is now available on Microsoft Teams, further enhancing its versatility. Now Helpdesk 365 App is Available on Microsoft Teams.

Features

Active Directory
Automate Ticket Routing
Dashboards
Knowledge Base
Knowledge Base/Ticket Integration
Mobile
Multi-Channel Access
Self Service
Surveys
Ticket Notifications
Ticket Prioritization
Time Tracking

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