Helpwise

Smarter customer service made simple

About

Helpwise lets you create a shared inbox for your team emails, as well as your SMS, live chats, WhatsApp messages, and social media accounts, among other channels.

Features

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Automated Routing

Autoresponders

Business Process Automation

Calendar Management

Call Center Management

Campaign Management

Canned Responses

Chat & Messaging

Chat Reporting & History

Communication Management

Contact Management

Conversational Intelligence

CRM

Customer History

Data Retrieval

Email Management

Email Management Waitlists

Email Marketing

Email Tracking

Feedback Management

File Sharing

Instant Messaging

Knowledge Base Management

Mobile Access

Multi-Channel Communication

Performance Management

Real-Time Notifications

Reporting & Analytics

Reporting & Statistics

Sales Pipeline Management

Search/Filter

Service Agreement Management

Shared Inboxes

Signature Management

Spam Blocker

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool