Hiver

AI powered Customer Service Platform

About

Hiver turns your Gmail account into an IT help desk. Handle IT requests faster from multiple channels and boost employee efficiency.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assignment Management

Automated Routing

Autoresponders

Calendar Management

Call Center Management

Canned Responses

Chat & Messaging

Chat Reporting & History

Collaboration Tools

Comment Management

Configuration Management

Contact Management

Contract/License Management

Conversational Intelligence

CRM

Data Retrieval

Discussions/Forums

Document Management

Email Management

Email Marketing

Email Tracking

Employee Activity Tracking

File Sharing

Instant Messaging

Interaction Tracking

Issue Auditing

Issue Tracking

Knowledge Base Management

Macros and Model Responses

Management Service Agreements

@mentions

Mobile Access

Multi-Channel Communication

Multiple Language Support

Preventive and Corrective Action Software

Prioritization

Quality Assurance

Real-Time Notifications

Real-Time Updates

Recurring Issues

Release Management

Remote Assistance

Reports & Analytics

Reports & Statistics

Rich Text Editor

Screen Sharing

Search/Filter

Secure Data Storage

Self-Service Portal

Service Catalog

Shared Inboxes

Signature Management

Spam Blocker

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Transfers/Routing

Video Conferencing

Waiting List Management

Workflow Management

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