IncidentMonitor

Service desk software supporting multiple ITIL processes for SMB and Enterprise.

About

Enterprise ITIL service desk solution at a great price for SMEs. An advanced and feature-rich solution. Free ITIL process templates are available.

Features

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Assignment Management

Automated Routing

Change Management

CMDB

Collaboration Tools

Comment Management

Compliance Management

Configuration Management

Contract/License Management

Dashboard Activities

Incident Management

Inventory Management

Issue Auditing

IT Resource Management

Knowledge Base Management

Knowledge Management

License Management Workflow

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Multiple Language Support

Phone Support Management

Prioritization

Problem Management

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access & Control

Reporting and Analytics

Reporting and Statistics

Rich Text Editor

Self-Service Portal

Service Agreement Management

Service Catalog

Support Ticket Management

Support Ticket Tracking

Task Management

Ticket Management

Versioning

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