Appairium Logo

InfoCision

Expert Call Center Solutions

Discover the tool

About

InfoCision is a provider of traditional call center services and advanced training, quality and performance monitoring services.

Features

360 Degree Feedback
Access controls/permissions
Activity & News Feed
Alerts/Notifications
Annotations
Appointments
Attendance Tracking
Automatic distribution Calls
Benchmarking
Benefits Management
Browsing History
Caller ID
Call Logging
Call Recording
Call Routing
Call Scripts
Call Tracking
Call Transcription
Call Transfer
Chat and messaging
Collaboration Tools
Communication Management
Contact Management
Content library
Content Management
Conversion Tracking
Course creation
Course Editing
CRM
CTI (computer telephony coupling)
Customer Management Emails
Dashboard
Data connectors
Data discovery
Data Import and Export
Data Viewing
Diagnostic Tools
Drag & Drop
Employee Directory
Employee Recognition
Employee-to-Employee Recognition
Engagement Tracking
File Sharing
Gamification
Geolocation
Goal Management
Goal Setting/Tracking
Health Tracking
Instant Messaging
Interactive content
Interactive learning
IVR
Job Portal Employees
Keystroke Recording
Keyword Tracking
Knowledge Base Management
Knowledge Management
Leaderboards
Manager-to-Employee Recognition
Multi-channel communication
Multi-Method Search
Multiple Data Sources
Natural Language Search
Negative Feedback Management
Newsletter Management
Opinion Surveys
Performance Management
PowerPoint conversion
Predictive analysis
Program Management
Quantitative analysis
Query builder
Quizzes
Real-Time Notifications
Relational display
Remote access and control
Remote Monitoring & Management
Reports & Analytics
Reports & Statistics
Reward Management
Rewards catalog
Scheduled/Automated Reports
Screen Activity Recording
Search/Filter
Service Agreement Management
Session Recording
Session Transfer
Storytelling
Surveys & Feedback
Task & Project Tracking
Text analysis
Third-Party Integrations
Timesheet Management
Unattended access
Visual analysis
Voicemail
VoIP
Waiting List Management

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool