InMoment

Make Every Conversation Count.

About

An integrated approach powered by AI (artificial intelligence) to break down data silos and leverage insights to prioritize actions and inform business decisions.

Features

360-degree Feedback

Ad Hoc Reports

Anonymous Comments

Artificial intelligence and machine learning

Benchmarking

Call Recording

Call Tracking

Campaign management

Chatbot

Collaboration tools

Competitor Analysis

Customer Profiles

Customer Segmentation

Customizable Fields

Customizable models

Data Connectors

Data Extraction

Data import and export

Data visualization

Employee Recognition

Engagement Tracking

Feedback Request

Gamification

Goal management

Instant messaging

Intent Recognition

Key performance indicators

Keyword Filtering

Keyword Tracking

Marking

Mobile Survey

Multi-Channel Distribution

Multiple Data Sources

Multiple language support

Natural language processing

Negative feedback management

No-Code Development

Notification when reviews are issued

Opinion Surveys

Panel management

Performance management

Performance measurement

Personalization

Pre-configured Bot

Predictive Analysis

Predictive modeling

Profitability Analysis

Question Branching

Question Management customer experience

Rating management

Real-Time Data

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Response management

Review Sharing

Segmentation

Sentiment Analysis

Social Media Tracking

Social sharing

Statistical Analysis

Strategic planning

Survey management

Tableau dashboard

Trend Analysis

Trend/Problem Indicators

Voice Recognition

Website Monitoring

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